Legal Secretary - Westborough Office / Hybrid

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community. 

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams. 
• For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S. 
• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference. 

Job Summary
Responsible for providing basic administrative, clerical, and customer service support to Attorneys. Effectively communicate with clients, courts, internal and external personnel. Operates under direct supervision of management and works on cases and assignments with guidance of attorneys and Managing Attorney as required.

Schedule

Hours available either 7:30 a.m. to 4:00 p.m. ET, or 8:00 a.m. to 4:30 p.m. ET

Hybrid work schedule (3 days in office / 2 day remote) available at the conclusion of training
 

Knowledge, Skills and Abilities
Education: High school diploma.  Law office or legal department experience is required. Associates degree and/or demonstrated equivalent experience preferred.
Knowledge: Minimum 3-5 years of previous Legal Secretary experience required.   Solid understanding of general and technical parts of the job. Working knowledge in field, able to work independently.
Decision Making: Follows regular, detailed standards and instructions. Applies clearly defined guidelines and procedures in making timely decisions, given the necessary information.
Supervision Received: Works under general supervision for routine work. Detailed or specific instructions may be given for new activities or assignments.
Leadership: Works as an individual contributor. Learns the details of the job.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve routine problems requiring independent thinking with direction.
Client Contacts: Contacts are typically within own department and occasionally outside own organization. Typically involves providing information requiring some explanation or interpretation.

Additional Knowledge, Skills and Abilities
Must have familiarity with State practice and the State Rules of Civil Procedure where the position is located. Experience within the insurance industry preferred, but not required. Basic knowledge of the legal system, legal issues and litigation process is required and must have working knowledge of insurance claim, and tort litigation. Proficient written and oral communication skills - Spelling and grammatical skills of at least a high school level are required. Knowledge of preparing legal documents and filing documents with the court is required. Proficiency with copier, facsimile, phone, and computer software including current Windows Operating System, MS Word, MS Excel, MS PowerPoint, MS Outlook and Legal Case Management Programs. Minimum typing skills of 40 wpm required. Must have excellent interpersonal skills and the ability to work under tight deadlines.

Thank you for considering MAPFRE Insurance as part of your career journey. 

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.  

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.