Customer Service Rep - First Notice of Loss (Work from Home or Hybrid)

Summary

Here at MAPFRE we pride ourselves on our employees’ talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day!

As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real-life interactions, this is the perfect position for you!

CALL CENTER BILLING or FIRST NOTICE OF LOSS EXPERIENCE PREFERRED

Bilingual (Spanish/English) skills are preferred 

Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST) while in training (approximately 6-7 weeks).  

Once training is complete, regular work schedule will be a flex schedule:  Monday through Friday, 8:30 a.m. to 6:00 p.m (EST).  This position requires some Company holidays to be worked. 

Responsibilities

As a Customer Service Representative you will act as a key resource which includes responsibilities in answering calls for billing and functions for all products, lines of business and affiliates and coordinating first notice of loss claims.

Qualifications

Education: 

• High School Diploma, or equivalent  

Experience: 

• 1 – 3 years of experience in a customer service role 
• Ability to make good business decisions without guidance, but escalating when needed 
• Strong sense of accountability 
• Proven ability to problem solve 
• Strong communication skills 
• Ability to be on the phone for extended periods of time 
• Ability to take constructive feedback from both peers and Supervisors 

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

#MAPFRE123

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range

$17.75 - $20.00 per hour

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.