Claim Representative Sr. / Claim Specialist, Casualty (Hybrid or Remote)

This position may be filled at either the Claim Representative Sr. or Claim Specialist level based on the selected candidate’s experience, technical expertise, and demonstrated ability to manage claims of varying severity and complexity. The Claim Specialist level involves higher-severity, more complex claims, and multiple jurisdictions requiring advanced technical expertise, greater independent judgment and adjuster licensing.

Summary

Mapfre is seeking an experienced casualty claims professional to manage automobile bodily injury and uninsured/underinsured motorist claims from investigation through resolution.

What You'll Do

• Manage automobile casualty claims from initial investigation through resolution, ensuring timely, accurate, and compliant claim handling.
• Investigate and evaluate coverage, liability, damages, injuries, medical treatment, and wage loss to determine appropriate claim strategy and resolution.
• Gather and analyze statements, police reports, medical records, witness information, employment documentation, photographs, accident reconstruction information, and other relevant evidence.
• Handle Bodily Injury and Uninsured/Underinsured Motorist claims of varying severity and complexity, which may include multi-jurisdictional claims.
• Prepare comprehensive claim evaluations, establish appropriate reserves, and negotiate fair and timely settlements within assigned authority.
• Apply knowledge of Personal and Commercial Auto policies, endorsements, exclusions, statutes, regulations, and relevant case law to claim decisions.
• Identify potential fraud, subrogation opportunities, additional responsible parties, and claims requiring specialized investigation or expertise.
• Manage or support litigated and arbitrated claims in partnership with defense counsel, including discovery, case strategy, reporting, and settlement activities.
• Prepare technical claim correspondence and documentation appropriate to the assignment, including coverage communications, demand responses, litigation documents, and arbitration materials.
• Represent Mapfre in settlement conferences, arbitrations, mediations, and other claim-resolution proceedings as assigned.
• Provide timely, professional, and empathetic service to policyholders, claimants, attorneys, medical providers, and other involved parties.
• Share technical knowledge with less-experienced claims professionals and contribute to improvements in claim processes and service delivery.

What You'll Bring

• 2+ years of claims adjusting or relevant insurance experience preferred. Bodily Injury and/or Uninsured/Underinsured Motorist claims experience is highly desirable; candidates with relevant transferable experience will also be considered.
• Bachelor's degree, professional-level knowledge in a specialized field, or equivalent related experience.
• Strong investigation, analytical, negotiation, and decision-making skills.
• Ability to evaluate complex information and make sound, well-supported decisions.
• Strong written and verbal communication skills with a customer-focused approach.
• Ability to independently manage priorities and workload in a fast-paced environment.
• Insurance industry education preferred.
• Ability to successfully complete required casualty claims training.
• Multiple adjuster licensing preferred.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range: $58,800 - $91,000 (exempt)

Benefits Highlights:

At Mapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:

• Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.  
• Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
• Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy.  The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at talentacquisition@mapfre.com. Mapfre is proud to be an Equal Opportunity Employer.

Important Notice:

The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time