Claim Rep, Sr, No Fault (Hybrid or Remote)

Summary

In this role, you will receive comprehensive training and development as you learn to manage a claim inventory from initial notice of loss through resolution. Depending on business needs and training progression, you may also have opportunities to handle claims from other lines of business and gain exposure to litigation management and arbitration matters.

As a Claims Adjuster, you will:

• Review and screen new losses to identify potential coverage exposures.
• Conduct thorough investigations to determine liability.
• Evaluate claim values and negotiate settlements with claimants, attorneys, medical providers, and other involved parties.
• Issue timely and accurate claim payments when appropriate.
• Maintain frequent professional communication, both written and verbal, with customers, medical providers, attorneys, and internal business partners.
• Deliver exceptional customer service while demonstrating empathy and professionalism during challenging situations.
• Apply sound business judgment and decision-making skills in a fast-paced environment.
• Manage a high-volume workload while maintaining accuracy, organization, and confidentiality.
• Develop and maintain a working knowledge of statutes and regulations governing assigned jurisdictions.

Qualifications

Education

• Bachelor's degree, professional-level knowledge in a specialized field, or an equivalent combination of education and related experience.

Experience

• 0 to 2 years of related experience, OR
• Associate degree plus 2 to 4 years of related experience.
• Experience with Guidewire.
• Prior claims adjusting, contact center claim services, or similar customer-focused experience preferred.
• One (1) year of Physical Damage claims adjusting experience, OR
• One (1) year of Contact Center Claim Services experience with related claims, medical, or legal exposure preferred.
• Ability to interpret and apply policies, procedures, and business practices accurately.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• General knowledge of insurance industry practices, standards, and concepts, with the ability to learn and apply them in a business environment.
• Demonstrated analytical thinking and problem-solving abilities.
• Ability to quickly learn new responsibilities and adapt to changing business needs.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to organize and prioritize work to successfully manage claim inventory and meet productivity goals.
• Strong telephone customer service skills with the ability to demonstrate empathy and professionalism.
• Basic computer proficiency, including CRT/PC skills and accurate keyboarding abilities.
• Solid mathematical aptitude and comfort working in a fast-paced environment.
• Insurance industry coursework or professional education is a plus.
• Successful completion of the company's Claims Training Program is required.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Pay Range: $52,100 - $87,700  (non-exempt)

Benefits Highlights:

At Mapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:

• Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.  
• Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
• Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Your Health, Your Wellbeing—Fully Supported

• $0 Premium Medical Plan Option
  Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you.

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy.  The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at talentacquisition@mapfre.com. Mapfre is proud to be an Equal Opportunity Employer.

Important Notice:

The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time