Support Services Specialist (Hybrid)

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community. 

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams. 
• For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S. 
• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally. 

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference. 

Job Summary
Responsible to follow established procedures to review, verify and process incoming insurance related materials and tasks timely in order to meet Service Level Agreements. Job tasks provide support to technical teams and includes the responsibilities of the following functional areas: Mail, Image, Process Services, First Notice of Loss, Policy Services, Remittance, Financial Services, Collections and Premium Accounting. This is an onsite position for onboarding and initial training and work from home may be available.

Schedule 

Monday through Friday, 8:00 a. m. to 4:30 p. m. ET (flexible).  Hybrid work schedule / 3 days in office, 2 days remote 

Knowledge, Skills and Abilities
Education: High School or equivalent knowledge or related experience.
Experience: 1 - 3 years or High School equivalent plus 3 - 5 years.
Knowledge: Solid understanding of general and technical parts of the job. Working knowledge in field, able to work independently.
Decision Making: Makes decisions within position standards, generally applying defined guidelines and procedures.  However, some interpretation may be required in dealing with exceptions, such as choosing from two or more pre-defined alternative courses of action.
Supervision Received: Works under general supervision for routine work. Detailed or specific instructions may be given for new activities or assignments.
Leadership: Works as an individual contributor. May participate in training less experienced staff.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve routine problems requiring independent thinking with direction.
Client Contacts: Contacts are typically within own department and occasionally outside own organization. Typically involves providing information requiring some explanation or interpretation.

Additional Knowledge, Skills and Abilities
2-4 years of experience preferred.
Strong organization, prioritization and time management skills.
Effective verbal and written communication skills.
Excellent customer service and telephone skills.
Demonstrated mathematical and analytical skills.
Displays knowledge and comprehension of functionality of MAPFRE Insurance internal and external processing system.
Ability to work in a fast-paced environment with minimal supervision.
Must have strong PC skills for recordkeeping, research and strong working knowledge of Microsoft Office as well as other systems used for the job tasks.
Working knowledge of various types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools.
Aptitude for numerical order keeping.

Thank you for considering MAPFRE Insurance as part of your career journey. 

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.  

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.