Supervisor, Support Services

Job Summary

Identify, analyze and implement system/procedure changes to improve the unit’s effectiveness/efficiency. Works with Insurance Operations Managers in the design, development and implementation of procedural and automated solutions to enhance service level agreements for the customer. Identify the staff’s training needs and ensure that quality training is administered. This will include coaching and career development opportunities for the staff. Make recommendations to the Manager of Insurance Operations for hiring, salary increases, promotions, transfers, terminations. Involves participation on project teams crossing multiple units and representing Insurance Operations as needed on company projects. Will also include the evaluation of employee performance, preparation of performance reviews, problem solving and administering disciplinary action when required. Position may be supervising a unit that handles Mail, File, Word Processing, general clerical support and Image functions.

Knowledge, Skills and Abilities

Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent related experience preferred.
Experience: 0 - 3 years or Associates Degree equivalent plus 2 - 5 years.

Additional Knowledge, Skills and Abilities

Requires strong written and verbal communication skills, leadership ability, excellent customer service and interpersonal skills, an overall ability to tactfully motivate non-exempt employees to achieve and exceed unit and departmental goals.
Proficient with a wide range of software products, solid organizational and time management skills.
Requires the ability to identify, recommend, and implement improved methods, procedures while maintaining an open and caring customer centric work environment conducive to getting the job done efficiently.
Must be innovative and ensure the unit remains adaptable in a fast paced, multi-tasking environment. Proficiency at workflows, Office software products, eClaimWorks, AS 400 and various Web applications as well as the operation of all related office equipment.
 

• The ability to create and maintain a challenging and effective work environment that rewards high performance, and attracts and develops appropriate talent at all levels
• Experience in process improvement/LEAN is preferred
• The ability to recognize problems and taking appropriate action to resolve
• Must exhibit flexibility and agility in a fast paced environment
• Exhibit analytic ability and collaboration mindset
• Strong/Good communication skill

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.