Policy Services Rep - MA Auto (Hybrid)

Work Scheudule Options:  7:00 am-3:30 pm, 7:30 am - 4:00 pm or  8:00 am -4:30 pm

After completing training, schedule will be hybrid (3 days in the office 2 days remote)

Summary:

Daily responsibilities include the screening, coding and input of all new business, renewal, endorsement and cancellation transactions within departmental standards.

Responsibilities:

• Basic analysis is performed to assure the issuance system entry requirements are met and to identify and resolve any on-line error conditions.
• Provide customer service based on an assigned agency plan. 
• Must maintain department standards for the position relative to processing speed and accuracy. 
• Analyzes and resolves individual and system generated errors resulting from input, whether the errors/issues result from internal systems, processing with external vendors or Registry systems.

Skills/Abilities:

• Demonstrated mathematical and analytical skills
• Attention to detail required.
• Must have strong organizational, interpersonal/communication, and time management skills to handle agency contact.
• Excellent customer service and phone skills.
   

Qualifications:

• High School or equivalent knowledge or related experience.
• 0 - 1 years experience

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at MAPFRE are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $18.56 - $26.70 per hour

Thank you for considering MAPFRE Insurance as part of your career journey. 

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states. 

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.