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Policy Services Rep I (Homeowner)

Date: Nov 20, 2021

Location: Webster, MA, US

Company: MAPFRE

Job Summary
Daily responsibilities include the screening, coding and input of all new business, renewal, endorsement and cancellation transactions within departmental standards. Basic analysis is performed to assure the issuance system entry requirements are met and to identify and resolve any on-line error conditions. Provide customer service based on an assigned agency plan. Must maintain department standards for the position relative to processing speed and accuracy. Analyzes and resolves individual and system generated errors resulting from input, whether the errors/issues result from internal systems, processing with external vendors or Registry systems.



Knowledge, Skills and Abilities
Education: High School or equivalent knowledge or related experience.
Experience: 0 - 1 years.
Knowledge: Little knowledge of the detailed aspects of the job. Some understanding of practices and procedures in a particular field i.e. accounting, claims.
Decision Making: Follows regular, detailed standards and instructions. Applies clearly defined guidelines and procedures in making timely decisions, given the necessary information.
Supervision Received: Works under close supervision; work performance is frequently checked.
Leadership: Works as an individual contributor. Learns the details of the job.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve routine problems requiring independent thinking with direction.
Client Contacts: Little contact. Routine exchange internally overall. Typically provides or obtains information requiring little explanation or interpretation.



Additional Knowledge, Skills and Abilities

Demonstrated mathematical and analytical skills, as well as attention to detail required.
Must have strong organizational, interpersonal/communication, and time management skills to handle agency contact.
The nature of this position necessitates an employee with excellent customer service and telephone skills.







At MAPFRE, the safety of our employees matters. We have taken vital steps across all offices from the improvements to our air ventilation, the installation of touch-free devices, to embracing social distancing and requiring medical self-screening to ensure the safety of our employees. We embrace the ability to collaborate with peers in-office, while also offering a flexible work arrangement for many roles in our organization. 


If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.


We are proud to be an equal opportunity employer.

Nearest Major Market: Worcester

Job Segment: Medical, Claims, Call Center Representative, Customer Service Representative, Call Center, Healthcare, Insurance, Customer Service