Operations Analyst (Hybrid)

Summary

The Operations Analyst provides services for departments in terms of business strategy, workflow, and productivity analysis of key business factors which impact the productivity of the departments and profitability of the organization. May also participate in project requirement definition, user acceptance testing, planning, and business readiness, including post implementation validation across the company platforms to ensure business requirements are met.

Responsibilities

Operational Support Responsibilities

• Plan and schedule activities, tasks, and dependencies; monitor progress.
• Collaborate to set scope, objectives, and recommend change management methods and KPI measurements.
• Identify risks, develop contingency plans, and communicate mitigation actions.

Production Support

• Monitor open tickets and escalate as necessary.
• Lead operational efforts to clean-up exposures
• Create internal and external communications.
• Investigate and recommend improvements to systems, workflows, and procedures.

Business Requirements and User Acceptance Testing

• Consult with business areas to provide technical and/or business guidance for decision-making.
• Collaborate with business teams to develop requirements and use cases to enhance operational workflows and system processes.
• Identify issues/trends and facilitate communication between business teams for effective resolution.

Reporting

• Coordinate data requests as needed, perform analysis to identify trends to make sound business recommendations and decisions that will drive operational strategies.
• Assist operational teams with development of business reporting.

Qualifications

• Education: Bachelor’s Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
• Experience: 2 - 4 years – or Associate’s Degree equivalent plus 4 - 6 years.
• General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills.
• Incumbents in this role should have at least 2 of the following experiences:

• Participating in or leading a cross functional team
• Participating in or leading complex projects
• Analytical Skills to identify trends and solve problems
• General Knowledge of Property and Casualty Insurance

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $58,800 - $90,000

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.