Operational Support Services Rep

Schedule is Monday through Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m.

This position has a 90 day, on-site training period along with advancement opportunities after your first year.

Summary

Review, verify and process incoming insurance related documentation. Job tasks provide support to all areas of Insurance Operations.

Responsibilities

• Process and deliver correspondence to intended party for Claims and Underwriting
• Index documents received electronically and scanned documents
• Utilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlines
• Process Merit Rating Board Hearing Lists and Claim print requests
• Process various data entry functions and clerical support
• Verify accuracy of independent vendor bills in preparation for payment by Accounts Payable
• Print and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form letters
• Process Auto Injury Solutions No Match/Exception reports/letters and update the medical bill log
• Respond quickly and independently to lobby visitor concerns

Skills and Abilities

• Strong organization and prioritization skills
• Effective verbal and written communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Must have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft Office
• Ability to interact well with others in a team environment
• Working knowledge of several types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools
• Knowledge of automated inventory systems, alphanumeric cataloging and basic purchase order creation preferred
• Basic math skills

Qualifications

• High school diploma or equivalent
• Previous experience in a customer service position helpful

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $18.00 - $20.00 per hour

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.