Auto Damage Insurance Express Claim Rep (Hybrid or Remote)

Job Summary:

Position is Hybrid, within a commutable distance to Webster, MA (2 days in office/3 days remote).  Will consider remote.

Schedule/Hours:  Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training.   Once training is complete, regular work schedule will be 8:30 a.m. to 5:00 p.m. EST.

Excellent opportunity to join our Claims, Physical Damage Department.  In this role as Auto Damage Claim Rep, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements.

• Communication - Assure written and verbal communications are timely, professional and empathetic.
• Customer Service – Deliver service to customers and agents aligned with contribution to the Departmental tNPS score
• Telephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards.
• Contact - Ensure all parties involved in a loss are contacted to identify claim exposures.
• Programs – Maximize utilization of preferred vendors and repair/appraisals channels.
• Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations.  Ensure timely and comprehensive responses to complaints with supervisory oversight.
• Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input.
• Embrace and effectively manage a team centric approach

Knowledge, Skills and Abilities:

Education: Associate's Degree and 1-3 years experience.
Experience: 0 - 1 year experience with Bachelor's Degree
 

Additional Knowledge, Skills and Abilities:

Excellent customer service and interpersonal skills are required.
Effective verbal and written skills are necessary.
Ability to work in a fast a paced environment.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

#MAPFRE123

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $20.44 - 25.81 per hour

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.