Director, State Management Operations

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community. 

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams. 

• For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S. 

• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally. 

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference. 

Manages the staff of the Product Department, planning, directing and monitoring activities to assure the timely and accurate completion of projects. Manages the Product Department’s efforts to develop and maintain profitable and competitive product and pricing by line of business for states as assigned. Monitors and responds when appropriate to regulatory developments and competitor products, filings and rates. Including the Division of Insurance relationship. As chair of various strategy committees, establishes profit and growth objectives by line of business, monitors profit and growth performance and coordinates strategies with Marketing, Underwriting, Claims and other departments to achieve these objectives.

Knowledge, Skills and Abilities:

Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent related experience preferred.
Experience: 9 - 11 years or master’s degree equivalent plus 7 - 9 years.
Knowledge: Extensive level of professional knowledge in field across multiple disciplines and broad business segment. Extensive knowledge of management practices.

Additional Knowledge, Skills and Abilities:

Bachelor’s Degree or equivalent level of knowledge in Product Management or Underwriting.
9-11 years of relevant increasing resplonsibility, including three or more years supervisory experience preferred.

Experience in personal line product, preferably in Home and MA is essential.

Solid understanding of the customer life cycle including quote flow, comp rater, renewal disruption.

Fundamental knowledge of underwriting, pricing and forms

Basic analytical skills

Thank you for considering MAPFRE Insurance as part of your career journey. 

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.  

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.