Director, IT Infrastructure

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community. 

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams. 

• For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S. 

• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally. 

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference. 

Reporting to the SVP of IT Infrastructure, the Director of IT Infrastructure is responsible for defining and executing the company's overall infrastructure strategy. With the overarching goal of driving infrastructure costs down and raising operational excellence, and the constraints of a hybrid environment with both legacy and modern applications, on-prem and in the cloud, this Director will lead the technical teams (both in-house and vendor) by providing a vision and a strategy to execute on it.

This Director will also drive alignment with application teams and the overall business goals and provide managerial direction to the technical teams through all aspects of infrastructure deployment and maintenance (including aspects such as security, resilience, and compliance), directing the research on technical solutions and developing staff to ensure that the infrastructure needs of the company are appropriately met.

Knowledge, Skills and Abilities

Education:  Bachelorʹs Degree or professional level of knowledge in a specialized field, or equivalent related experience preferred

Experience:  9 ‐ 11 years or Masterʹs Degree equivalent plus 7 ‐ 9 years.

• Experience with cloud infrastructure management, cloud migrations and strong understanding of infrastructure as code (AWS-specific knowledge is desirable)
• Solid knowledge of network and security technologies, including those used in cloud environments
• Understanding of backup and disaster recovery technologies and strategies
• Understanding of cloud-native resilience patterns
• General understanding of virtualization technologies
• Experience with IBM Power (880, 980, P10) platforms preferred
• Experience with application servers such as Apache Tomcat, WebSphere is desirable
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Additional Knowledge, Skills and Abilities:

• Passionate and inspirational leader who learns, remains adaptable and flexible in response to and in support of changing business needs, applying analytical and strategic tactics that result in efficiency, effectiveness and success.
• Deep technology knowledge and willing and able to seek out continuous learning opportunities to stay current in the industry and in technical skills.
• Brings strong engineering mindset and outside in perspective
• Ability to negotiate contracts & manage multiple vendors
• Make decisions that align with business goals and IT expense ratios.
• The ability to influence and get consensus from multi-functional leaders. Demonstrated capabilities managing sophisticated projects and initiatives across an organization.
• Have a tremendous passion and expertise for automation, innovation and building reusable solutions.
• Strong understanding of IT operations and influence managing IT standards, governance and cost.
• Deep knowledge and understanding of IT controls and frameworks, standards, project development and management methods, compliance and onboarding/offboarding procedures.
• Demonstrates a passion for the business of IT and insurance and understands the power of technology to transform business.
• Built, communicated and utilized organizational change procedures to mature and rollout new IT processes and systems within an organization.
• Track operational metrics and measured success against those metrics, especially IT expense
• Experience managing hybrid working environments across multiple offices and facilities and building and managing internal and external teams.
• Experience of P&C insurance market products and leading the implementation of large programs
• Strong executive presence, prepare executive content and deliver them
• Develop and run strong governance process to manage portfolio

Thank you for considering MAPFRE Insurance as part of your career journey. 

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.  

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.