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Commercial Auto Damage Insurance Claim Rep

Date: Nov 20, 2021

Location: Webster, MA, US

Company: MAPFRE


Job Summary


Position can be fully remote


We are looking for people who are passionate about offering the best customer experience to our Insureds and Agents.  This Commercial Auto Damage Insurance Claim Rep position offers full training and an opportunity to grow your career in the Insurance industry. 


As an Auto Damage Claim Rep, you will administer automobile physical damage losses and personal and commercial automobile policy claims. Responsible for screening losses, determining insurance claim coverage exposures, liability analyses and negotiating settlements. Timely and professional communication with customers is essential.




Knowledge, Skills and Abilities
Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
Experience: 0 - 2 years - or Associates Degree equivalent plus 2 - 4 years.  Personal Lines experience required.
Knowledge: Limited to moderate knowledge of industry practices, standards, and concepts within field of work. Learns to apply them to the job.
Decision Making: Learns to make decisions and recommendations for varied situations, applying judgment to interpret related information, policies, and procedures. Decisions generally impact specific tasks.
Supervision Received: Works independently under general supervision. Work is reviewed for overall adequacy in performing tasks.
Leadership: Works as an individual contributor. Learns the job.
Problem Solving /Operations/Direct Work Involvement: Develops solutions to a variety of problems, typically of moderate scope and complexity. Refers to and interprets policies and practices for guidance.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below middle management levels. Communication is primarily task-related and involves creating and delivering varied types of messages and information.


Additional Knowledge, Skills and Abilities
Excellent customer service and interpersonal skills are required.
Effective verbal and written skills are necessary.
Ability to work in a fast a paced environment.





At MAPFRE, the safety of our employees matters. We have taken vital steps across all offices from the improvements to our air ventilation, the installation of touch-free devices, to embracing social distancing and requiring medical self-screening to ensure the safety of our employees. We embrace the ability to collaborate with peers in-office, while also offering a flexible work arrangement for many roles in our organization. 



If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.


We are proud to be an equal opportunity employer.


Nearest Major Market: Worcester

Job Segment: Medical, Claims, Liability, Customer Service Representative, Healthcare, Insurance, Customer Service