Support Services Rep Fede I

Join Our Dynamic Team!

Summary:

Be part of a collaborative team that values professionalism, problem-solving, and exceptional customer service. This position offers structured training, growth opportunities, and the chance to make a real impact by supporting customers and partners.

What You’ll Do

• Deliver prompt, courteous, and professional service to Contract Holders, Sales Representatives, Agents, Dealers, and internal customers.
• Answer incoming calls efficiently and resolve contract-related questions (status, terms, coverage).
• Provide underwriting guidance on vehicle eligibility.
• Process cancellations, quotes, and new business accurately.
• Handle check processing and assist with special projects.
• Offer backup coverage for the front desk.

What We’re Looking For

• Customer Service Skills: Active listening, problem-solving, and a positive attitude.
• Organized & Adaptable: Comfortable in a high-volume, fast-paced environment.
• Tech-Savvy: Proficient in Microsoft Office; strong computer literacy.
• Team Player: Works well independently and collaboratively.
• Communication: Excellent verbal and written skills.
• Bilingual (Spanish): A plus!

Qualifications

• High school diploma or equivalent.
• Dealership/automotive/accounting experience is a plus
• 0–1 year of customer service experience (call center preferred).
• Strong decision-making and analytical skills.
• Ability to maintain confidentiality and professionalism.

Training Schedule

• Monday–Friday: 8:30 AM – 5:00 PM (Mountain Time)
• Duration: 3–6 weeks
• Overtime as needed

Regular Schedule

• Monday–Friday: 9:30 AM – 6:00 PM (Mountain Time)
• Some overtime required as authorized by management

Important:

• Attendance required on the last day of every month until all business is processed.
• If month-end falls on a weekend, work the last Saturday until completion (never Sundays).

Why Join Us?

• Supportive team environment
• Opportunities for growth and development
• Competitive compensation and benefits

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at MAPFRE are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $27,800 - $36,900

Thank you for considering MAPFRE Insurance as part of your career journey. 

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states. 

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.