Appraiser II, Material Damage - Middlesex County, MA

The Material Damage team is hiring in the Middlesex County territory.  We are looking for experienced/licensed Appraisers who are I-CAR certified.  Join a well respected management team, with an employee-focused operation. 

Sign-On Bonus and Salary commensurate with experience. 

Must have a valid MA Appraiser license. 

Job Summary

Evaluate vehicle damages to provide a quality appraisal, estimating the cost of work to repair the vehicle to its pre-damage condition.

Primary Responsibilities

• Utilizing software system and industry best practices, prepares itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition.
• Maintain a professional image while adhering to company and state regulated guidelines as they pertain to the appraisal process.
• Keeps apprised of territorial labor rates, repair techniques, vehicle construction and design, industry trends and applicable state regulations.
• Provides technical advice on vehicle repair, parts costs, garage expertise and opinions on whether specific damage is related to an accident.
• Resolves disagreements and negotiates with auto repair facilities, Independent Adjusters, claimants and policyholders.
• Attend periodic meetings and industry training in order to keep current on issues of auto and property repair.
• Ability to negotiate around various types of appraisal software and vehicle estimating programs.
• Prepares and documents accurate vehicle Actual Cash and Replacement values according to applicable regulatory and corporate guidelines
• May work with CAR EZ shops related to technical performance, customer service standards and timely service to customers.
• Travel and field work may occur during both business and non-business hours, including weekdays and weekends. May need to be available for overnight travel to handle field losses, field visits and re-inspections of staff and independent appraisal firms, and/or Catastrophe Duty.

Knowledge, Skills and Abilities

• Appraisers License with 3-6  years’ experience
• Bachelor’s degree or professional level of knowledge in a specialized field, ICAR Designation or equivalent, related experience

Additional Knowledge, Skills and Abilities

• Must possess a valid driver’s license and individual state appraiser license if required by the state in which working or for any appraisals written for that state.
• Complete accurate and timely field appraisals, drive-in appraisals, supplements and re-inspections on damaged vehicles within the established service level agreements.
• Adherence to all appraisal and estimating guidelines, procedures and regulatory mandates.
• Negotiate with customers or repair shop appraisers for proper repairs to vehicles in a safe, cost effective manner with a high level of integrity.
• Frequent oral communication with customers is required and must be timely.
• Ensure our Customer Service and Productivity standards are being met.
• Must be available for extended overnight travel to handle field losses, drive-in losses, field visits, and re-inspections of staff and independent appraisal firms, and / or Catastrophe Duty.

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If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.