Field Investigator, SIU

Summary:

This position requires a high level of independence due to the extensive field work necessary to assist the claims adjusting staff with the investigation of losses presented under Personal, Commercial and Life policies.

Responsibilities:

• All tasks assigned in association with the investigation of losses to include, but not limited to, claims within Casualty, Physical Damage, No-Fault, Commercial/CCU and Property. Assigned tasks may also include the assisting of Medical Provider, Underwriting, Agency investigations as well as any other investigative needs that may arise.
• Establish working relationships with federal, state, and local law enforcement and participate in fraud fighting organizations to enhance knowledge and cooperation within the industry.
• Frequent in-person contact with the public and customers is required, and this should be timely and professional.
• Participation in the training of other claims personnel.
• May be required to work outside of their assigned territory as well as outside of regularly scheduled hours dependent on the tasks assigned.

Qualifications:

• Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
• 4 - 6 years - or Associates Degree equivalent plus 6 - 8 years.
• Minimum 4 years of experience in adjusting claims involving some elements of Physical Damage, PIP, Casualty and SIU related issues required and/or 5 years professional investigative experience with law enforcement agency.
• Bachelor’s Degree in Criminal Justice or related field highly desirable.
• Knowledge of IFB and NICB investigative abilities and reporting requirements preferred.
• Knowledge and proper use of M.G.L Chapter 175 Section 113H or similar state specific fraud statutes.
• Insurance coursework strongly preferred, e.g. SCLA, CIFR or CIFI
• Possession of and/or willingness to obtain and maintain out-of-state licenses.
• Bilingual skills a plus.

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community. 

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams. 
• For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S. 
• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally. 

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference. 

Thank you for considering MAPFRE Insurance as part of your career journey. 

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states. 

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.