Sales Support Coordinator

Sales Support Coordinator

Are you an organized, detail-oriented professional who excels in a dynamic, fast-paced environment? We are seeking a proactive Sales Support Coordinator with exceptional verbal and written communication skills to join our Sales Support team.  In this role, you’ll play a vital part in supporting our agents and internal departments by managing multiple priorities, and ensuring timely and accurate processing of key documentation. Ideal candidates are strong multitaskers who thrive under pressure and enjoy working independently while also collaborating with cross-functional teams. If you’re looking to grow your career in a supportive and fast-moving workplace, we want to hear from you!

Responsibilities:

• Facilitate ACH set-ups and changes. Ensure ACH form is thoroughly completed and required documentation has been received. Email appropriate department and follow up until completion.
• Set up “B” accounts (aftermarket) as requested by Account Manager. Follow up until completion.
• Facilitate and manage labor rate increase requests. Ensure proper paperwork is submitted by agent/requestor. Email appropriate departments and follow up through completion.
• Assist in forwarding emails that belong to a different department. Log when necessary for follow up.
• Process dealer OOB notification forms.
• Address updates. Make sure W9 is complete and forward to all appropriate departments.
• Research emails that come back undeliverable to determine if they need to be updated or removed.
• Develop and maintain strong relationships with external as well as internal clients to ensure effective communication.
• Other duties as assigned by supervisor.

Qualifications:

• Education and/or Experience: High School Diploma
• Proficient with computers and software applications, including but not limited to Microsoft Office, Excel.
• Strong interpersonal, written and verbal communication skills. Must be able to effectively communicate with customers, both internally and externally, agents, clients, dealer
• Strong organizational skills including the ability to ensure the efficient completion of daily, weekly, monthly and/or project related tasks in a timely and accurate manner. Attention to detail and multi-tasking skills are critical.
• Must have the ability to change direction and adjust priorities and/or schedules frequently or on short notice.
• Partners and senior management at all levels within the organization. Must be able to maintain an even disposition and professional demeanor, especially during adverse situations.

Salary Range: $30,600 -$40,000, based on experience and qualifications

Hybrid Position

Thank you for considering MAPFRE Insurance as part of your career journey. 

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.  

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.